Returned Material Processor APPLY NOW

Who WE are:

Gel Blaster, Inc. is an Austin-based consumer experience company, revolutionizing the way the world thinks about toys, play and getting out there! We value out-of-the-box thinkers, problem solvers, and good vibes. We build our team intentionally with culture, diversity, and integrity at the forefront of every decision.

Our Vision: To foster a global movement that heals the world through play.

Our Mission: Our mission is to get kids outside playing.

Our Purpose: We exist to nurture the playful spirit of children and awaken the inner child within us all.

Who YOU are:

Role

We are seeking an experienced Returned Material Processor to join our fun, playful and fast-growing team! This role reports to our Chief Operating Officer.

What You’ll Be Responsible For:

• Receiving product returns (RMA’s) and update their status in NetSuite following the Receiving procedure.
• Process and Close returns based on disposition codes and make the determination if this product should be:

1. Returned to Braker stock for internal, giveaway, or marketing purposes.
2. Thrown away
3. Set aside for Engineering.

• Returns should be received, processed, and closed daily, same business day it was received (except for weekends)
• Oversight to ensure customer refunds (Credit Memos) are created when dependent on Return.
• Communicate with the Customer Experience Team on special situations encountered such as: incomplete returns, returns not matching NetSuite, etc.
• Prepare shipments and ship non-inventory items to customers (barrels, hoppers, etc.) as requested by the Customer Experience Team

What You Are Great At:

• Responsible
• Timely and clearly communication
• Customer empathy
• Following processes
• Proposing ideas / Initiative
• Oriented to detail
• Teamwork
• Sense of urgency (speaks up when needed)

What Makes You The Ideal Fit:

• You have a great sense of Ownership
• You are self-motivated
• Learning new things excites you.
• You ask for help when you have questions or don’t know how to do something

Gel Blaster, Inc. proudly offers highly competitive compensation and benefit programming as a way of thanking you for all you do, bringing to bare your experience, talent, skill, expertise, knowledge, proven capabilities, and potential. Our programming includes:

• Medical, Vision, and Dental Insurance (eligible upon 60-day employment)
• Term Life Insurance
• 401(k) with Employer Match
• Unlimited PTO
• 15 Paid Holidays
• Ping Pong lessons on site and game room
• Flexible Scheduling and Hybrid Work Week
• Stocked Kitchen
• Rolling Wellness Perks, i.e. 90 Day Yoga Membership, Office-Based Masseuse, Team Wakeboarding Sessions and On-Site Group Workouts
• On-Site Gym
• Beautiful Office Environment with Lake Views and Lawn Access
• Opportunities for Professional Development

Join one of the fastest growing brands to hit the toy industry and play a key role in the continued success of our team at Gel Blaster!